Policies & Procedures

Truro City Council have a procedure to ensure members of the public are able to make a formal complaint should they feel the need to. Please click here to read the procedure and how your complaint will dealt with.

Please note any complaint relating to a Truro City Councillor must be reported through the Cornwall Council complaints procedure. Please visit - www.cornwall.gov.uk/council-anddemocracy/councillors-and-democracy/standards-committee-information/code-of-conductcomplaints/code-of-conduct-complaint-form/Complaints Procedure 

 Safeguarding policy 

Dignity & Diversity policy